> ## Documentation Index
> Fetch the complete documentation index at: https://hiremav-mintlify-84cd4ac7.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Changelog

> New features, updates, and fixes to the Mav platform.

<Update label="July 1, 2026">
  ## New features

  * **Home Insurance agent.** Mav can now qualify home insurance leads end‑to‑end via SMS and voice, alongside the existing auto agent. Home + auto accounts are routed automatically.
  * **HELP keyword on SMS.** Contacts who text `HELP` now receive a standard compliance response from Mav, matching carrier requirements.
  * **Text "call me" to trigger a call.** A qualified contact can reply with "call me" (and similar phrases) to have Mav initiate the [Party Line](/party-line/overview) transfer immediately, without waiting for the next scheduled step.
  * **Conversation Instructions.** You can now set per‑agent conversation instructions to steer tone, style, and behavior without changing the underlying playbook.
  * **Phone Settings for agents.** Configure the outbound DID and outbound call sequence directly on each agent from Settings.
  * **Rep‑side call recording in the contact feed.** The Party Line rep‑leg recording now appears inline in the [completed call](/party-line/completed-calls) entry on the contact page—no need to open a separate view.
  * **Phone call filters on Contacts.** Filter the Contacts list by phone‑call state (received, connected, completed, missed, transferred) to quickly find calls that need follow‑up.
  * **Contact Support button.** Every contact detail page now has a one‑click Contact Support button that opens a support request pre‑populated with the contact context.

  ## Updates

  * **The auto agent no longer asks for email.** To reduce friction on qualification, Mav stops asking contacts for their email. Any email already on file is preserved.
  * **Unified re‑engagement across SMS and voice.** Re‑engagement now uses a single, consistent prompt on both channels so contacts hear one voice from Mav.
  * **Carrier opt‑outs honored automatically.** When a carrier reports a delivery failure that signals an opt‑out, Mav opts the contact out silently and marks the number undeliverable.
  * **Admin‑only deletion for Next agents.** Deleting an agent is now restricted to account admins.

  ## Bug fixes

  * **Re‑engagement first nudge timing.** Fixed a boundary case where the first re‑engagement nudge could slip to roughly two hours instead of one.
  * **Shared‑number inbound routing.** When multiple contacts share an inbound number, Mav now guarantees a single active engagement per contact so replies land on the right conversation.
  * **Voicemail screening on Party Line.** Voicemail detection on outbound legs now matches the previous behavior, preventing false connects when the lead's line goes to voicemail.
</Update>