> ## Documentation Index
> Fetch the complete documentation index at: https://hiremav-mintlify-84cd4ac7.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Metrics: Measure Mav.next Agent Performance

> Track how your Mav.next agents perform — engagement volume, qualification and conversion rates, and responsiveness — from the agent metrics view.

The **Metrics** view shows how your agents are performing so you can see what's working and where to tune.

## What you can see

<CardGroup cols={2}>
  <Card title="Engagement volume" icon="chart-line">
    How many contacts each agent is actively working and how many conversations it has started.
  </Card>

  <Card title="Qualification & conversion" icon="filter-circle-check">
    The share of conversations that reach key outcomes — qualified, quoted, sold.
  </Card>

  <Card title="Responsiveness" icon="clock">
    How quickly and how often the agent is engaging contacts.
  </Card>

  <Card title="Outcomes mix" icon="chart-pie">
    The breakdown of how conversations end — from interested to not interested to opted out.
  </Card>
</CardGroup>

## Using metrics to improve

<Steps>
  <Step title="Spot the drop-off">
    If qualification is high but conversion is low, the issue is likely the handoff — check your [transfer hours](/mav-next/account-and-transfer-hours) and rep availability.
  </Step>

  <Step title="Tune the persona">
    Low engagement or early opt-outs can signal tone problems — revisit [persona and instructions](/mav-next/configuring-an-agent) and [test](/mav-next/testing-an-agent).
  </Step>

  <Step title="Compare sources">
    Pair agent metrics with [marketing source](/mav-next/marketing-sources) attribution to see which vendors send leads that actually convert.
  </Step>
</Steps>

<Note>
  Outcomes shown here are the same ones delivered to your reporting and integrations, so the numbers reconcile with your downstream systems.
</Note>