> ## Documentation Index
> Fetch the complete documentation index at: https://hiremav-mintlify-84cd4ac7.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Voice Calls in Mav.next: AI Agents on the Phone
> How Mav.next agents handle live phone calls — inbound and outbound, the recorded greeting and disclosure, the “call me” trigger, and continuing the SMS thread.
Mav.next agents don't just text — they handle live phone calls too. The same agent that qualified a contact over SMS can speak with them on the phone, with full memory of the conversation so far.
## Inbound and outbound calls
When a contact calls your Mav number, the agent answers, greets them, and helps — whether they want a quote or something else.
The agent can place a call to a contact when the moment is right — for example, to connect them with a rep.
## The “call me” trigger
A contact can ask to be called at any point in a text conversation. If they text something like “call me,” the agent can place a call and pick the conversation up by voice — no waiting, no manual dialing.
## Recorded greeting and disclosure
Every call opens with a warm greeting that includes the recording disclosure (“on a recorded line”), so the call is compliant from the first sentence. Calls are [recorded](/mav-next/call-recordings) for compliance and coaching.
## Speaking naturally
On a call the agent speaks in plain, conversational language tuned for being heard rather than read — short sentences, one question at a time, numbers and addresses spelled out clearly.
## Back to SMS
When the call ends, the conversation simply continues by text if there's more to do. The call transcript and recording are saved to the same [contact](/mav-next/contacts-overview) thread.
Need a human on the line? See [Rep transfers](/mav-next/rep-transfers) for how the agent bridges a live call to one of your reps.