Changelog

New features

Home Insurance agent. Mav can now qualify home insurance leads end‑to‑end via SMS and voice, alongside the existing auto agent. Home + auto accounts are routed automatically.
HELP keyword on SMS. Contacts who text HELP now receive a standard compliance response from Mav, matching carrier requirements.
Text “call me” to trigger a call. A qualified contact can reply with “call me” (and similar phrases) to have Mav initiate the Party Line transfer immediately, without waiting for the next scheduled step.
Conversation Instructions. You can now set per‑agent conversation instructions to steer tone, style, and behavior without changing the underlying playbook.
Phone Settings for agents. Configure the outbound DID and outbound call sequence directly on each agent from Settings.
Rep‑side call recording in the contact feed. The Party Line rep‑leg recording now appears inline in the completed call entry on the contact page—no need to open a separate view.
Phone call filters on Contacts. Filter the Contacts list by phone‑call state (received, connected, completed, missed, transferred) to quickly find calls that need follow‑up.
Contact Support button. Every contact detail page now has a one‑click Contact Support button that opens a support request pre‑populated with the contact context.

The auto agent no longer asks for email. To reduce friction on qualification, Mav stops asking contacts for their email. Any email already on file is preserved.
Unified re‑engagement across SMS and voice. Re‑engagement now uses a single, consistent prompt on both channels so contacts hear one voice from Mav.
Carrier opt‑outs honored automatically. When a carrier reports a delivery failure that signals an opt‑out, Mav opts the contact out silently and marks the number undeliverable.
Admin‑only deletion for Next agents. Deleting an agent is now restricted to account admins.

Re‑engagement first nudge timing. Fixed a boundary case where the first re‑engagement nudge could slip to roughly two hours instead of one.
Shared‑number inbound routing. When multiple contacts share an inbound number, Mav now guarantees a single active engagement per contact so replies land on the right conversation.
Voicemail screening on Party Line. Voicemail detection on outbound legs now matches the previous behavior, preventing false connects when the lead’s line goes to voicemail.