Call Recordings in Mav.next: Review Voice Conversations

Listen to recordings of Mav.next voice calls directly from the contact feed, including the rep-side of live transfers, for coaching and compliance.

Every phone call a Mav.next agent handles is recorded as audio — the compliance artifact behind the recording disclosure the agent gives at the start of each call. You can play these recordings right from the contact.

Where to find them

Open a contact and look in the conversation feed. Any call on the conversation shows a playable recording inline, alongside the call’s transcript.

What’s captured

• The agent–lead conversation — the full call between the contact and the AI agent.
• The rep-side of a transfer — when a call is bridged to a live rep, the recording continues through the hand-off so the lead–rep conversation is captured too.

Recordings are stored securely and streamed to you through a temporary, access-controlled link when you press play.

Why it matters

Compliance

The recording, paired with the spoken disclosure, documents how each call was handled.

Coaching

Review how leads respond and how reps close, then refine your approach.