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Leads often don’t reply on the first message. Mav.next agents automatically follow up with contacts who go quiet, so no lead slips through the cracks — without ever becoming a nuisance.

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How it works

When a contact stops responding, the agent waits, then sends a short, low-pressure nudge that picks up where the conversation left off. It keeps doing this on a schedule until the contact replies, the attempt limit is reached, or they opt out. Every nudge respects your compliance rules first:
  • It never messages an opted-out contact.
  • It only sends within your texting/calling hours.
  • It stops once the follow-up limit is reached.

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Setting the cadence

The re-engagement cadence is plain-language guidance you can edit on the agent (see Configuring an agent). The field comes pre-filled with a proven default schedule; adjust it to make follow-ups more or less persistent for your audience.
The cadence controls timing only. The agent’s core conversation rules and compliance limits always take priority over anything in the cadence text.

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Dormant conversations

Once the follow-up limit is reached without a reply, the conversation goes dormant — a paused, non-final state. This is kept distinct from a closed outcome so your reporting can tell the difference between “went quiet” and “finished.”
If a dormant contact texts back later, the conversation reactivates right where it left off and the follow-up budget resets — the agent picks the thread back up with full memory of the earlier exchange.