Testing a Mav.next Agent: Send a Test SMS or Call

Try a Mav.next agent before going live — send yourself a test SMS conversation or trigger a test phone call to experience the agent exactly as a lead would.

Before you point real leads at an agent, test it on yourself. Mav.next lets you start a live conversation with the agent so you can experience exactly what a contact would.

Send a test

From an agent’s page, choose Send a test and enter your own details. Mav starts a real conversation with you:

• Test SMS — the agent texts you and you can reply back and forth, just like a lead.
• Test call — trigger the voice experience (for example by texting “call me”) to hear the agent’s greeting, recording disclosure, and qualifying questions on a live call.

What to look for

1. Tone and persona

   Does the agent sound like your brand? Adjust the persona name and instructions if not.

2. Qualifying flow

   Are the right questions asked, in a natural order? Try answering in different ways to see how it adapts.

3. Compliance

   Confirm the first message carries the proper disclosure, and that replying STOP or HELP behaves as expected. See Opt-out & HELP.

4. Handoff

   If your flow includes a live transfer, test that the rep bridge connects as expected.

Test again after every meaningful change to the persona or instructions — it’s the fastest way to catch wording you didn’t intend.