Voice Calls in Mav.next: AI Agents on the Phone

How Mav.next agents handle live phone calls — inbound and outbound, the recorded greeting and disclosure, the “call me” trigger, and continuing the SMS thread.

Mav.next agents don’t just text — they handle live phone calls too. The same agent that qualified a contact over SMS can speak with them on the phone, with full memory of the conversation so far.

Inbound and outbound calls

Inbound

When a contact calls your Mav number, the agent answers, greets them, and helps — whether they want a quote or something else.

Outbound

The agent can place a call to a contact when the moment is right — for example, to connect them with a rep.

The “call me” trigger

A contact can ask to be called at any point in a text conversation. If they text something like “call me,” the agent can place a call and pick the conversation up by voice — no waiting, no manual dialing.

Recorded greeting and disclosure

Every call opens with a warm greeting that includes the recording disclosure (“on a recorded line”), so the call is compliant from the first sentence. Calls are recorded for compliance and coaching.

Speaking naturally

On a call the agent speaks in plain, conversational language tuned for being heard rather than read — short sentences, one question at a time, numbers and addresses spelled out clearly.

Back to SMS

When the call ends, the conversation simply continues by text if there’s more to do. The call transcript and recording are saved to the same contact thread.

Need a human on the line? See Rep transfers for how the agent bridges a live call to one of your reps.