Filtering Contacts in Mav.next: Find the Right Leads

Use Mav.next contact filters to slice your list by conversation status, call outcome, conversion, direction, call duration, and date range.

The Contacts page has a filter bar of chips that let you zero in on exactly the contacts you care about — to review, follow up, or export.

Filter categories

Filter	Narrows to contacts by…
Conversation	Engagement status — interested, SMS-engaged, phone-engaged, opted out, or undeliverable.
Call outcome	How a call ended — connected, voicemail, or dropped.
Conversion	Whether the contact reached a conversion (e.g. quoted or sold).
Direction	Who initiated — inbound (the contact reached out) or outbound (Mav reached out).
Duration	Call length — under, over, or between a set number of minutes.
Date	When activity happened — a from/to date range.

How filters combine

• Within categories like Conversation, Call outcome, and Conversion, you can include or exclude multiple chips at once.
• Direction, Duration, and Date each apply one selection at a time.
• Combine across categories to build a precise segment — for example, inbound contacts who connected on a call but have no conversion yet.

Build the segment you want with filters, then head to Exporting contacts to send that exact list to CSV.